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Privacy Policy

Last Updated: 04/07/2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.nourvan.com/ (the “Site”).

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies
To enhance your shopping experience on https://www.nourvan.com/, we and our authorized third-party agents use cookies—small data files stored on your device’s hard drive. Rest assured, the cookies we and our partners use do not store personally identifiable information. They simply allow us to track your shopping experience and order while you use our Site. The cookies we may use include:

  • Session Cookies: These temporary cookies expire and are automatically deleted when you close your browser. We use session cookies to provide access to content and enable actions requiring login, such as storing your shopping cart as you navigate from page to page on https://www.nourvan.com/. We recommend using a browser that allows cookies to avoid repeatedly re-entering information.
  • Persistent Cookies: These cookies typically have an expiration date far in the future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns, helping us improve the Site for our customers. For example, they may link you to your account or remember your preferences on the Site, but this only works if cookies are enabled. They also help us monitor and maintain information about your Site usage.
  • Third-Party Cookies: We allow limited third parties to place cookies via the Site to provide insights into Site usage, user demographics, or to deliver relevant advertisements. These third parties may collect information about your online activities over time and across websites when you use our Site. For instance, we may use Google Analytics to analyze Site usage. Google Analytics generates a cookie to track your activity, which Google uses to compile reports on website activity for us and provide related services. Google may use part of your IP address to identify its cookie, but this may or may not link to other data Google holds.

We may also permit third-party service providers to place cookies for analytical or marketing purposes. We have no control over these third parties’ use of cookies or the resulting information and are not responsible for their actions or policies. By using our Site, you consent to cookies being placed on your computer or device as described.

If you do not wish to receive cookies, you can configure your browser to refuse all cookies, allow only cookies from “trusted” websites, or accept cookies only from sites you are currently visiting. Unless you’ve adjusted your browser settings to refuse cookies, our system will place cookies when you log in and use the Site.

Refusing cookies may limit system performance and cause certain Site features to malfunction or not work at all. For more information about cookies, visit www.allaboutcookies.org/manage-cookies or www.aboutcookies.org.

We do not use technology that recognizes a “Do Not Track” signal from your web browser.

To improve your experience and shopping on the Site, we or our service providers use cookies (small text files stored in your browser) or web beacons (electronic images that count users viewing content and access specific cookies) to collect aggregated data.

Some cookies we use are essential for navigating the Site and using features like registering, creating, and logging into your account. We also use cookies to collect and record information about your choices on the Site to tailor the experience to our visitors. These include:

  • Necessary Cookies: Essential for the Site’s operation, these cannot be disabled in our system. They are set in response to actions like setting privacy preferences or logging into your account.
  • Analytical Cookies: These allow us to count visits and traffic sources, helping us measure and improve Site performance. They show us which pages are most and least popular and how visitors move around the Site.
  • Marketing and Retargeting Cookies: Set by our advertising partners, these cookies may build a profile of your interests to show relevant ads on other sites. They don’t store direct personal information but identify your browser and device uniquely. Disabling them results in less targeted ads.

You can manage or block cookies, but this may impact system performance and your user experience, potentially limiting access to parts of the Site.

Log Files:
“Log files” track actions on the Site and collect data like your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels:
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt a purchase on the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (e.g., credit card numbers, Apple Pay, Google Pay, Klarna, etc.), email address, and phone number. We refer to this as “Order Information.”

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information
We use the Order Information we collect primarily to fulfill orders placed through the Site (e.g., processing payment information, arranging shipping, and providing invoices/order confirmations). We also use Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide information or advertising about our products or services, consistent with your preferences.

We use Device Information to screen for potential risks and fraud (particularly your IP address) and to improve and optimize our Site (e.g., generating analytics on customer navigation and interaction, and assessing the success of marketing campaigns). We also tailor the Site and marketing activities based on your usage preferences, such as the device used.

Sharing Your Personal Information
We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store—learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to understand how customers use the Site—read more about Google’s use of your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

Behavioral Advertising
As noted, we use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more on how targeted ads work, visit the Network Advertising Initiative’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via:

Do Not Track
We do not alter our Site’s data collection or use practices when we detect a “Do Not Track” signal from your browser.

Your Rights
If you are a European Union resident, you have the right to access the Personal Information we hold about you and to request its correction, update, or deletion. To exercise this right, contact us using the details below.

For EU residents, we process your information to fulfill contracts with you (e.g., orders placed via the Site) or to pursue our legitimate business interests as outlined above. Note that your information may be transferred outside Europe, including to Canada and the United States.

Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.

Changes
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Minors
The Site is not intended for individuals under 16 years of age.

Contact Us
For questions about this Privacy Policy, contact us at:

  • Email: support@Nourvan.com
  • Address: MEDIANEXT AD LIMITED, 48 Lausanne Road, London, N8 0HN, United Kingdom